Refund & Returns
We want customers to have a clear understanding of our return and refund process before placing an order.
Please review the product information carefully before purchasing.
Order Issues
If you receive an incorrect, damaged, defective, or otherwise problematic product, contact our customer support team as soon as possible.
Please include your:
- Order number
- Name
- Description of the issue
- Photos or videos when applicable
This information can help us review your request more efficiently.
Damaged Products
If your order arrives damaged, contact us promptly after delivery. We may request photographs or other information showing the condition of the package and product.
After reviewing the issue, we will determine the appropriate resolution according to our applicable return policy.
Incorrect Items
If you receive an item that does not match your order, contact us before using the product.
Provide your order number and details of the item received so our team can investigate the issue.
Returns
Because of the nature of vaping and nicotine products, certain products may not be eligible for return once opened or used.
Customers should contact our support team before sending any product back. Do not return an item without receiving return instructions.
Refunds
If a refund is approved, the refund will generally be issued to the original payment method, subject to applicable payment-processing procedures.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
Non-Returnable Items
Opened or used nicotine and vaping products may be subject to return restrictions for health, safety, and regulatory reasons.
Specific return eligibility may depend on the condition of the product and the circumstances of the order.
Contact Us About a Return
If you have an issue with your order, please contact us before returning anything.
Email Us: support@mrfogelite.com